The money will be returned to the bank card or the user account of the customer which has been used for making payment. The customer will be given a complete refundable amount without fees of payment systems or delivery cost of the product. The time when the money is deposited to the customer’s account depends on the speed of banking operations and payment systems and cannot be influenced or regulated by Hetman Software. To be granted a refund, you should submit your request to the technical support department at Your request should specify the reason for return, product name and the date when the software was purchased.Īfter providing the user with a consultation and if the problem cannot be solved, the company will make a refund within 72 hours. If a customer made a mistake in the course of purchasing a product, Hetman Software will provide an opportunity to exchange the product for free, with an extra payment or a refund to cover the difference in prices between various products. If there are no claims concerning product operability, no return options are provided. Reasons to Refund Moneyĭetection of a technical deficiency in the software which prevents it from performing its main function.

If the purchase was made before the warranty period expired and is covered by the current regulations, the money will be returned.

In spite of the free testing opportunities, Hetman Software provides 30-days money-back guarantee.

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